These Terms and Conditions govern your use of the Cycle Nation online store and your purchase of goods from us.

1. About Cycle Nation

Cycle Nation is an online store selling cycling goods to customers in South Africa. Cycle Nation is operated by Lincoln King, who is the legal owner and supplier of goods sold through this website.

Contact Details

• Physical Address: Shop 3, Merrowdown Plaza, Troupant Avenue, Magaliessig, 2191
• General Enquiries: admin@cyclenation.co.za
• Returns Enquiries: returns@cyclenation.co.za
• Business Hours: 09h00 to 17h00

Cycle Nation is not registered for Value-Added Tax (VAT). Prices displayed on this website do not include VAT, and Cycle Nation does not issue VAT invoices.

2. Acceptance of these Terms

By accessing or using this website, creating an account, placing an order or purchasing goods from Cycle Nation, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or place an order.

3. Products and product information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, prices and availability shown on our website are accurate. However:

• Product colours may differ slightly depending on your screen or device.
• Manufacturer specifications, packaging, branding and component configurations may change without notice.
• Product images are illustrative unless expressly stated otherwise.
• Technical compatibility remains the customer’s responsibility unless Cycle Nation has confirmed compatibility in writing.
• Customers should consult a qualified bicycle mechanic where appropriate before fitting safety-critical or technical components.

Cycle Nation may correct any error, omission or inaccuracy on the website, including pricing or product availability, at any time.

4. Pricing

All prices are displayed in South African Rand (ZAR). Cycle Nation is not registered for VAT. Prices displayed on this website do not include VAT, and no VAT will be charged on purchases. Delivery charges, where applicable, will be shown at checkout before payment is completed.

We reserve the right to change prices at any time. The price charged for an order will be the price displayed at the time the order is placed, subject to correction of genuine pricing errors.

5. Orders and acceptance

Submitting an order through the website is an offer to purchase the selected goods. Your order is accepted only when Cycle Nation sends you an order confirmation, dispatch confirmation or other written acceptance.

Cycle Nation may decline or cancel an order where:

• Goods are unavailable.
• A pricing, product-description or stock error has occurred.
• Payment cannot be authorised or verified.
• The order appears fraudulent or unlawful.
• A purchase quantity is unreasonable for ordinary consumer use.
• We cannot deliver to the supplied address.

Where payment has already been received for an order we cancel, we will refund the amount paid using the original payment method, unless otherwise agreed.

6. Payment

Payment must be made using the payment methods displayed at checkout. You confirm that you are authorised to use the selected payment method. Cycle Nation does not store your full payment-card details where payment is processed through a third-party payment provider. Goods remain the property of Cycle Nation until payment has been received in full.

7. Availability and stock

Products displayed on the website are subject to availability. Adding an item to your cart does not reserve it. Although we take reasonable care to keep stock information current, stock discrepancies may occur. If an ordered product is unavailable, we will contact you to offer a suitable alternative, a revised delivery timeframe or a refund.

8. Delivery

Delivery is governed by our Shipping and Delivery Policy, which forms part of these Terms and Conditions. Please ensure that the delivery address and contact details supplied with your order are correct. Additional delivery charges may apply where an address is incorrect, inaccessible, outside a courier’s service area, or where a redelivery is required due to customer unavailability.

9. Returns, refunds and warranties

Returns, refunds, exchanges and warranty claims are governed by our Returns and Refunds Policy, which forms part of these Terms and Conditions. Nothing in these Terms or policies limits any consumer rights available under applicable South African law.

10. Product use and safety

Cycling involves inherent risks. Products must be used only for their intended purpose and in accordance with the manufacturer’s instructions, warnings, service intervals and safety requirements.

You are responsible for ensuring that products are correctly assembled, fitted, maintained and used. Where professional installation, adjustment or inspection is recommended by a manufacturer, it should be performed by an appropriately qualified person.

Cycle Nation is not responsible for loss, injury or damage caused by improper installation, incorrect use, unauthorised modification, inadequate maintenance, crash damage or use contrary to manufacturer instructions. Nothing in this clause excludes liability that cannot lawfully be excluded.

11. Promotions and discount codes

Promotions, discount codes, competitions and special offers are subject to their stated terms. Unless expressly stated otherwise:

• Promotions cannot be combined.
• Discount codes cannot be exchanged for cash.
• Promotions apply only while stock lasts.
• Cycle Nation may withdraw or amend a promotion where reasonably necessary, subject to orders already accepted.

12. Intellectual property

All website content, including Cycle Nation branding, logos, text, photographs, graphics, product layouts and design elements, is owned by or licensed to Cycle Nation. You may not copy, reproduce, adapt, distribute, display or commercially use any content without prior written permission.

13. Privacy and personal information

Cycle Nation processes personal information in accordance with applicable South African privacy law. By placing an order, you authorise us to use your information as reasonably necessary to process payment, fulfil and deliver your order, respond to enquiries, manage returns and comply with legal obligations. Please refer to our Privacy Policy for further information about how we collect, use, store and protect personal information.

14. Limitation of liability

To the maximum extent permitted by law, Cycle Nation will not be liable for indirect, incidental, special or consequential loss arising from the use of this website or products purchased through it. Nothing in these Terms excludes or limits liability for fraud, gross negligence, death or personal injury caused by negligence, or any liability that may not lawfully be excluded or limited.

15. Governing law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from these
Terms or a purchase from Cycle Nation will be subject to the jurisdiction of the South African courts, without limiting
any consumer rights to use an applicable consumer-protection dispute-resolution process.

16. Changes to these Terms

Cycle Nation may update these Terms from time to time. The version displayed on the website at the time of your order will apply to that order.

17. Contact

Contact details:
Cycle Nation – operated by Lincoln King
Shop 3, Merrowdown Plaza, Troupant Avenue, Magaliessig, 2191
General enquiries: admin@cyclenation.co.za
Returns: returns@cyclenation.co.za
Business hours: 09h00 to 17h00

Last updated: 22 June 2026

At Cycle Nation, we want you to be confident in every purchase. This policy explains how returns, exchanges, refunds and warranty claims are handled for goods purchased through our online store. Nothing in this policy limits any rights you may have under South African law.

1. Starting a return

To request a return, exchange, refund or warranty assessment, email returns@cyclenation.co.za. Please include:

• Your order number.
• Your name and contact details.
• The item or items concerned.
• The reason for the request.
• Clear photographs where an item is damaged, incorrect or defective.

Please do not send or deliver goods back before receiving return instructions from Cycle Nation.

2. Change-of-mind cancellations

Where the Electronic Communications and Transactions Act applies, customers may cancel an eligible online transaction within 7 days after receiving the goods. To help us process a cancellation efficiently, goods should be returned:

• Unused, unworn and unwashed.
• In a condition that permits safe inspection and resale.
• With all supplied accessories, manuals, labels and packaging where reasonably possible.
• Without having been fitted, installed, altered or used on a bicycle.

For a valid cancellation, Cycle Nation may deduct the direct cost of returning the goods where permitted by law. Certain goods may not qualify for statutory cancellation where they were made to your specifications, personalised, specially ordered, perishable, or otherwise excluded by applicable law.

3. Hygiene, safety and used goods

For hygiene, safety and product-integrity reasons, we may be unable to accept a voluntary exchange or discretionary return of opened, worn, fitted or used goods, including:

• Helmets and safety equipment.
• Cycling shoes, cleats and insoles.
• Bib shorts, base layers, underwear and socks.
• Nutrition, supplements, gels, drink mixes and other consumables.
• Tyres, tubes, sealant, brake pads, chains, bearings and fitted components.
• Electronic products that have been paired, activated, installed or registered.
• Custom-built bicycles, wheel builds, personalised kit, custom apparel and special-order products.

This does not limit your rights where goods are defective, unsafe, incorrectly supplied or otherwise fail to meet applicable legal requirements.

4. Incorrect, damaged or incomplete orders

Please inspect your order as soon as possible after delivery. If Cycle Nation supplied the wrong item, an item has been damaged in transit, or part of your order is missing, contact us within 7 days of delivery.

Where the claim is accepted, we will arrange an appropriate remedy. This may include replacement, collection, repair or refund. Cycle Nation will cover reasonable return costs for accepted incorrect, transit-damage or incomplete-order claims.

5. Faulty or defective goods

Goods supplied to consumers are subject to the protections provided by the Consumer Protection Act. If an item is unsafe, defective, not of good quality, not reasonably durable, not in working order, or not suitable for its ordinary purpose, contact us as soon as possible.

For qualifying defects reported within 6 months after delivery, you may be entitled to a repair, replacement or refund in accordance with applicable law. Cycle Nation may inspect the product or request an assessment before processing a claim. If a product is repaired and the repair does not remedy the failure, or a further failure occurs within the applicable statutory period after repair, further remedies may be available.

6. Exclusions from defect and warranty claims

A defect or warranty claim may not be accepted where the problem was caused by:

• Normal wear and tear.
• Crash, accident, impact or transport damage after delivery.
• Misuse, neglect or improper storage.
• Incorrect installation, fitting or assembly.
• Incorrect torque settings.
• Incompatible components.
• Unauthorised modification or repair.
• Failure to follow manufacturer instructions.
• Inadequate servicing or maintenance.
• Commercial, rental or other unintended use.

7. Bicycles, components and workshop-installed items

Bicycles and technical components must be assembled, fitted and maintained according to manufacturer

requirements. Where an item has been fitted, installed or used outdoors, it may not qualify for a discretionary change-of-mind return. This does not affect valid statutory rights for faulty or defective products.

8. Manufacturer warranties

Some products carry manufacturer warranties in addition to statutory consumer protections. Manufacturer warranties may have specific terms, exclusions, time periods and claim procedures. Cycle Nation will reasonably assist with valid manufacturer-warranty claims for goods purchased from us. A manufacturer warranty does not replace your rights under South African consumer law.

9. Refund method and timing

Approved refunds will be made to the original payment method, unless otherwise agreed in writing. Delivery charges are refundable only where the return is due to Cycle Nation’s error, an incorrect item, or an accepted defective-product claim. Once a return has been received and assessed, Cycle Nation will process the applicable refund within a reasonable time and in accordance with applicable law.

10. Proof of purchase

Please retain your order confirmation or invoice. Original packaging is helpful but is not required for a valid defective-goods claim. We may require reasonable proof that the item was purchased from Cycle Nation.

11. Contact and return address

Contact Details
Returns email: returns@cyclenation.co.za
Return address: Shop 3, Merrowdown Plaza, Troupant Avenue, Magaliessig, 2191
Business hours: 09h00 to 17h00

Please contact us before delivering or shipping any item to the return address.

Last updated: 22 June 2026

This Shipping and Delivery Policy applies to online orders placed with Cycle Nation.

1. Delivery area

Cycle Nation delivers within South Africa, subject to courier coverage and service availability. Delivery to certain remote, outlying or high-risk areas may require an additional delivery charge, a longer delivery timeframe, collection from a courier depot, or another agreed delivery arrangement. International delivery is not available unless specifically confirmed by Cycle Nation in writing.

2. Delivery charges

Delivery charges are calculated and displayed at checkout before payment is completed. Charges may depend on:

• Delivery address.
• Parcel size, weight and value.
• Product type.
• Courier service selected.
• Any special-handling requirements.

Cycle Nation may offer free delivery promotions from time to time. Any minimum spend, excluded products, locations or other conditions will be displayed with the relevant offer.

3. Order processing and dispatch

Orders are processed during Cycle Nation’s business hours: 09h00 to 17h00, excluding weekends and public holidays. We aim to dispatch in-stock orders within 1 to 3 business days after payment has been confirmed. Orders placed after business hours, on weekends or public holidays will be processed on the next business day. Dispatch time is separate from courier transit time.

4. Delivery timeframes

Estimated delivery timeframes will be shown at checkout, communicated in your order confirmation, or supplied by the selected courier. Delivery timeframes are estimates and may be affected by factors outside Cycle Nation’s reasonable control, including:

• Courier delays.
• Severe weather.
• Public holidays.
• Strikes or service disruptions.
• Remote-area delivery schedules.
• Security checks.
• Incomplete or incorrect delivery information.
• Events of force majeure.

Cycle Nation will make reasonable efforts to keep customers informed of material delivery delays.

5. Delivery address and contact details

You are responsible for providing a complete and accurate delivery address, contact number and email address. Please ensure that someone is available to receive the delivery where a signature or confirmation is required. Cycle Nation is not responsible for delays or additional costs caused by an incorrect, incomplete or inaccessible delivery address, a customer’s unavailability, or unsuccessful delivery attempts.

6. Delivery acceptance and inspection

Please inspect your parcel and goods as soon as reasonably possible after delivery. If the packaging appears materially damaged, tampered with, incomplete or incorrect, please:

• Note the issue with the courier where possible.
• Take clear photographs of the parcel and contents.
• Contact Cycle Nation at info@cyclenation.co.za within 7 days of delivery.

Do not discard packaging before your claim has been assessed, where damage or an incorrect delivery is alleged.

7. Risk and ownership

Goods remain at Cycle Nation’s risk until delivered to and accepted by you, or by a person authorised to receive delivery on your behalf. Ownership of goods passes to you only once payment has been received in full.

8. Collection

Where a collection option is offered at checkout, you will be notified when your order is ready. Please bring your order confirmation and suitable identification when collecting an order. Cycle Nation may require written authorisation and identification where another person collects on your behalf.
Collection orders must be collected within 14 days after notification. We may contact you to arrange an alternative where an order remains uncollected.

9. Split shipments

Where an order contains multiple items, Cycle Nation may ship items separately where this will speed up delivery or where products are supplied from different locations. You will not be charged additional delivery fees for a split shipment unless this has been expressly agreed with you before dispatch.

10. Failed delivery and redelivery

If delivery cannot be completed because no one is available, the address is incorrect, the premises are inaccessible, or the courier cannot contact you, the courier may attempt redelivery, return the parcel to a depot, or return it to Cycle Nation. Any reasonable redelivery, storage or return costs caused by the failed delivery may be charged to the customer.

11. Delivery queries

Contact Details
Shipping and delivery: info@cyclenation.co.za
Returns and warranty matters: returns@cyclenation.co.za
Address: Shop 3, Merrowdown Plaza, Troupant Avenue, Magaliessig, 2191
Business hours: 09h00 to 17h00

Please include your order number and photographs where relevant.